Frequently Asked Questions for Online Courses
How do I register for an online course?Students registering for ONLY online courses can follow these step to register:
I don't own a computer but want to take an online course, can I use a BATC computer?Yes, computers in the BATC Media Center are available for online curriculum use during school hours. How do I withdraw from an online course I am officially registered in?Students can withdraw up to 24 hours after enrollment for a full refund. A 50 percent refund will be issued if you withdraw within 7 calendar days; after 7 calendar days your tuition will be forfeited. Please contact Jennifer at studentservices@batc.edu or 435-750-3192. How will I get the textbooks for online courses?Books can be purchased online or by contacting the BATC Bookstore Will I need to be a computer expert to take an online course?It is not necessary to be a computer expert to take an online course; however, you should be comfortable using a word processing software, a web browser program, downloading files, attaching file to and sending and receiving E-mail. What are the computer requirements for taking an online course?
A computer/browser compatibility test is available at: http://www.webct.com/tuneup. You may also contact the TEI Department for assistance. What is Blackboard Vista?Blackboard Vista is an Internet-based course management software program that allows students to view curriculum online and interact with the instructor and other students by way of a web browser. Tutorial sessions are offered here. Do online courses require campus visits?Courses vary with these requirements. See the applicable course syllabus or contact the course instructor. How do I access the online course?Access the Bridgerland Applied Technology College Blackboard Vista for all online courses. Who do I contact if I have problems with an online course?Contact the TEI Department via E-mail, or you may call (435)753-6780 and ask for Blackboard Vista technical support. How do I submit assignments?Assignments will need to be created as directed by your instructor and then uploaded to the Assignment Drop box in Blackboard Vista. If you have problems submitting an assignment, contact your instructor via E-mail. I use a firewall program and/or pop-up stopper, how will this affect my online courses?Blackboard Vista uses technology that may or may not work with firewall or pop-up blocker programs. Before you enter your online course, you may need to disable your firewall software and/or pop-up blocker program temporarily while accessing your online course. If you enter your online course and are experiencing problems, disable your firewall software and/or pop-up block programs to determine if they are the problem. If you are not sure how to change the setting on your firewall or pop-up programs, please contact the TEI Department. What if I use AOL?If you are using AOL, open the Phone and Modem Options in Control Panel
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Who can I talk to if I am having technical difficulties?Contact the TEI Department via E-mail, or you may call (435)753-6780 and ask for WebCT technical support. Will my online courses be applied toward my degree or certificate?Yes, provided you pass with the required competency and with the approval of the department head. I have enrolled in an online course, now what do I do?After you register for an online course, you will receive notification from the BATC Student Services Department with your login information. What is my Blackboard Vista ID and password?The BATC Student Services Department will provide your Blackboard Vista ID and password via E-mail after you have registered for the online course. What do I do if I have trouble entering my username and password or I forget my password?Contact Online Help Desk Support. |
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